Life Jacket Similar to those provided on board during Tide Tribe tours. Whether surfing, snorkelling, or visiting the iconic island from the film Castaway, Tide Tribe will do their best to keep passengers safe by taking the appropriate cautions.

Our Booking Policy

Water bottle. Tide Tribe will provide snacks and soft drinks aboard the luxury charter, to ensure you have energy for surfing all throughout the Mamanuca Island archipelago, such as on the iconic Cloud Break.
 

We kindly ask that you agree to a few ground rules before embarking on one of our adventures, so everyone has a blast while staying safe.

 
 

Equipment

  • Tide Tribe provides snorkelling gear and safety equipment on board. In the event of damage to or loss of Tide Tribe's equipment resulting from a guest’s actions, the guest will be held responsible and liable for the full cost of repair or replacement of the affected items.

  • You are responsible for your own gear and the crew accepts no responsibility for the loss or damage of your equipment. We ask that you bring your own swimwear, sunscreen, and surfboard (if applicable).

  • Surf tours: we recommend using surf booties and rash shirts to protect against reef breaks, especially at low tide.

 

Food & drink

  • Tide Tribe provides snacks, water, and soft drinks on board, but we ask that you bring an extra bottle of water. Guests with dietary requirements should bring their own food and notify the crew of severe allergies so precautions can be taken. While Tide Tribe adheres to strict food safety standards, we accept no liability for food poisoning or allergic reactions from the provided refreshments.

Safety & Liability

  • All guests must know how to swim (basic water survival skills).

  • Guests must adhere to all safety instructions given by the crew throughout the trip.

  • Tide Tribe is not responsible for the loss or damage of guests’ personal belongings.

  • Tide Tribe is not responsible for any guest accidents, injuries, or loss of life.

  • Surf tours: Fiji reef surfing is recommended for intermediate to advanced surfers only. We do not condone novices or beginner surfers attempting any surfing activities while on a Tide Tribe tour.

 

guest Cancellation

  • Cancellations made by the guest party must be communicated in writing and are subject to cancellation fees (detailed below).

  • Should your guest party cancel more than two days before boat trip departure, no cancellation fee will be applied.

  • Should your guest party cancel less than two days (48 hours) before boat trip departure, a 25% deposit fee will be retained.

  • Should your guest party cancel less than 24 hours before boat trip departure, 50% of the trip cost will be payable (including 25% deposit).

  • We do not offer partial refunds if certain members of a guest party cannot attend.

 

Bookings & Payment

  • We require a 25% deposit to secure your booking, with the remaining balance due on the day of your boat trip.

  • To book, please enquire via WhatsApp at +64 27 666 6910. A secure deposit payment can be arranged upon contact.

 

Refunds

  •  In the event of unfavourable weather conditions or unforeseen circumstances, Tide Tribe reserves the right to cancel or reschedule the trip. In this case, we will offer a full refund and will do our best to offer rescheduling options.